Privacy policy

This policy describes the types of information we may collect from you or that you may provide when you visit our websites Tredyhome.com  (our "Websites") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Collecting Personal Information:

  • Device information: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site .

  • Order information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer support information: Contact, account, and communications information: such as name, consignee information, address, email address, phone number, complaints, inquiries, or messages to us, and any information us share with friends or family about Tredyhome, such as if you refer they to Tredyhome.

Policy For Children:

The Services are not directed to children, and we do not knowingly collect data from or market to children under the age of 13 without verifiable parental consent. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below, and we will endeavor to investigate and delete such information from our systems.

Disclosure for a business purpose:

  • shared with our processor Shopify. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS.

  • To provide our Services, including to fulfill your requests for products, respond to your inquiries,  send you a confirmation email when you make a purchase, verify your identity, contact you with Services updates, newsletters, other informational and promotional materials from us, and third party marketing offers from our trusted partners or other companies, provide interest-based advertising to you, and meet legal obligations.

  • To review Services usage and operations, provide interest-based advertising to you based on the way you browse and shop on the Services and other platforms, address problems with the Services, protect the security or integrity of the Services and our business, monitor the Services for compliance with our Terms of Use and the law, or meet other legal obligations.

User Rights And Choices:

  • Please be reassured that we do not share your personal information for any commercial or marketing purposes unrelated to the delivery or promotion of tredyhome products and services without your permission. Except as described below, we do not sell, distribute, transfer, or lease your personal information to third parties.
  • You can review and change your personal information by logging into the Website and visiting your account profile page.

  • You may also send us an email at support@tredyhome.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Automatic Data Collection Technologies:

As you navigate through and interact with our Websites, we may use automatic data collection technologies, such as Google Analytics, to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites.
  • Information about your computer and internet connection, including your IP address, The MAC address of devices, operating system, and browser type.

The information we collect automatically may include personal information. It helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Speed up your searches.
  • Store information about your preferences, allowing us to customize our Websites according to your individual interests.
  • Recognize you when you return to our Websites.

    DATA WE COLLECT BY COOKIE POLICY:

    • When you visit the Services, we may automatically collect certain data from you, including your device-identifying data such as IP address, MAC address, hardware ID, IDFA, and AAID; unique identifiers associated with your device including device settings (e.g., language and time zone settings); your operating system, browser type, internet service provider,  mobile carrier, and network type and signals; debugging information, pages and content that you visit on the Services, what you click on, the state and country from which you access the Services, date and time of your visit, the number of times you return to the Services, web pages you linked to our Services from, and other clickstream data.

    • Like many commercial websites, we analyze how visitors use our Services online through what is known as "cookie" technology or similar tracking tools. A cookie is a small text file that is placed on your computer when you access the Services online and allows us to recognize you each time you visit the Services online. We may use cookies to: (1) allow you to use the Services without having to re-enter your user name and password; (2) enhance or personalize your Services usage and shopping experience; (3) monitor Services usage; (4) manage the Services; and (5) improve the Services and our products, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.”

    Third-Parties, Service Providers:

    • For information you share publicly or provide to us through social media platforms, such as Facebook, Instagram, or Twitter, we may use that information to understand your preferences related to our current and future services and product lines. We may also analyze feedback on the quality of our applications and related services to improve our applications and services. We are also interested in requests for future applications and services.

    • Please be reassured that we do not share your personal information for any commercial or marketing purposes unrelated to the delivery or promotion of tredyhome products and services without your permission. Except as described below, we do not sell, distribute, transfer, or lease your personal information to third parties.

      How We Use Your Information:

      We use information that we collect about you or that you provide to us, including any personal information:

      • To present our Websites and their contents to you.
      • To provide you with information, products, or services that you request from us.
      • To fulfill any other purpose for which you provide it.
      • To notify you about changes to our Websites or any products or services we offer or provide though it.
      • To allow you to participate in interactive features on our Websites.
      • To improve our Websites’ quality, reliability, and responsiveness.
      • To improve users’ experience using our Websites.
      • To identify problems with our Websites.
      • In any other way we may describe when you provide the information.
      • For any other purpose with your consent.

         

        Information Security:

        Tredyhome has an information security program to implement reasonable and appropriate industry-standard security controls to protect personal information in its possession. Tredyhome also requires its service providers to implement controls that are at least as stringent as the ones Tredyhome itself uses, consistent with this policy. Tredyhome’s administrative, physical, and technical safeguards:

        • Provide assurances of the integrity and confidentiality of personal information covered by this policy;
        • Protect against reasonably anticipated threats or hazards to the security or integrity of personal information, and unauthorized uses or disclosures of such personal information;
        • Facilitate compliance with legal frameworks of requirements under applicable data protection laws.

          Your California Privacy Rights：

          If you are a California resident, the California Consumer Privacy Act ("CCPA") provides you with the following rights that are in addition to those set forth elsewhere in this Privacy Policy regarding our use of your personal information:

            •  You have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, you may contact us by email at: support@tredyhome.com. You also may designate an authorized agent to make a request for deletion on your behalf. Please note that we may retain certain information as required or permitted by applicable law.

            Contact：

            After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us.

            Address information：TREDY HOME APPLIANCE LLC, 5709 25TH AVE NE , SEATTLE WA 98105, United States

            e-mail: support@tredyhome.com